Privacy Policy

Our Commitment to Your Privacy

UrbanWorks Westfield Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or use our services. By using our website or hiring us for concrete services, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide to us when you request a quote, schedule a consultation, or contact us through our website or phone. This may include your name, address, email address, phone number, and details about your concrete project. We also collect payment information when you hire us for services, though credit card data is processed securely through third-party payment processors and is not stored on our servers.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar tracking technologies to help us improve our website and understand how visitors use our site.

How We Use Your Information

We use the information we collect to provide you with the services you request, including preparing estimates, scheduling work, communicating about your project, and processing payments. We may also use your contact information to send you updates about your project, answer your questions, and provide customer support.

With your consent, we may use your email address to send you occasional updates about our services, special offers, or helpful tips for maintaining your concrete. You can opt out of these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

We use website analytics to understand how visitors interact with our site and to improve the user experience. This information is used in aggregate form and does not identify you personally.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. We use secure servers, encryption, and other security technologies to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Access to your personal information is limited to employees and contractors who need it to perform their jobs. We require all team members to maintain the confidentiality of customer information and comply with this Privacy Policy.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software, or email service providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us remember your preferences and understand site traffic patterns. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we have about you. You can also opt out of marketing communications at any time. To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

UrbanWorks Westfield Concrete
9 Otis St, Westfield, MA 01085
Phone: (413) 454-0078
Email: hi@westfieldconcreteco.com